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    2GIG GC3 - Radio Not Responding

    This article provides troubleshooting steps to diagnose and fix issues with 2GIG GC3 radio's not responding.

    Seeing a Radio Not Responding or Dual-Path Communication (cellular) error? The following steps will help resolve this.

    Tools Needed: Small Phillips-head screwdriver

    1. Ensure system is disarmed
      GC3 Panel ready to arm
    2.  Unplug the transformer
      wall plug
    3. Loosen set screw on bottom of panel (does not come out all the way)
      case screw at bottom

    4. Remove panel from wall by pulling on bottom 2 corners

    5. Hang panel from wall mount with white strap

    6. Disconnect panel battery
      battery connector

    7. Let sit for 20-30 seconds

    8. Plug battery back in, making sure wire is tucked into the panel

    9. Remount panel to wall mount (hook from top and swing down, then clip into place)

    10. Plug transformer back in

    11. Wait 2-5 minutes

    12. At the Home screen, tap System Settings
      System settings

    13. Enter the 4-digit master code
      master code

    14. Scroll down to and then select Cell Radio Swap
      cell radio swap

    15. Press Start Radio Test 

    16. Once panel shows "Successful", press Done, then press the back arrow

    17. Tighten set screw

    If the error persists, please call our Account Specialists for further assistance.

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