2GIG GC3 - How to Fix a Communication Failure (Radio Not Responding)

Fixing a Communication Failure

If you are seeing a Radio Not Responding or Dual Path Communication Failure, first run a cell test as described below. If that doesn't work, you will need to need to physically reboot the panel, as described below, and rerun the cell test.

Cell Test

At the Home screen, tap System Settings
Enter the 4-digit master code
Scroll down to and then select Cell Radio Swap
Press Start Radio Test
Once panel shows "Successful", press Done, then press the back arrow

Delete

Physical Reboot

Tools Needed: Small Phillips-head screwdriver

Ensure system is disarmed
Unplug the transformer
Loosen set screw on bottom of panel (does not come out all the way)
Remove panel from wall by pulling on bottom 2 corners
Hang panel from wall mount with white strap
Disconnect panel battery
Let sit for 20-30 seconds
Plug battery back in, making sure wire is tucked into the panel
Remount panel to wall mount (hook from top and swing down, then clip into place)
Plug transformer back in
Tighten set screw