Fluent Help Center

    Trouble Conditions

    What is a Trouble Condition?

    A trouble condition is an indication that there is something wrong with the alarm system. This could be a number of different things. Some possible causes of a trouble condition include a low battery, an unplugged wall outlet, an activated tamper cover or a problem with the communicator.

    Please select the Trouble Condition displaying on your panel or app to learn more. If you do not see the trouble condition listed below or you need further assistance, please call (855)238-4826 or email techsupport@fluenthome.com


    Top Trouble Conditions

    (device name) Offline

    Indicates that one of your devices is not communicating. Try replacing the batteries, power cycling the device or in the case of cameras ensuring your wifi is connected and the credentials have not changed. If you need additional support, contact us. More

    MALFUNCTION

    MALFUNCTION (SECURITY SENSOR- contact sensor, motion sensor, smoke/CO sensor) indicates a security sensor is having trouble communicating with the control panel.

    MALFUNCTION (Z-WAVE — thermostat, lights, door locks, garage door)Indicates a Z-Wave device (automation) is having trouble communicating with the control panel.

    Malfunction (GEO-DEVICE) indicates that this Geo-Device has not communicated with our servers in the last 24 hours, or the Geo-Device is no longer in use but has not been deleted from the account. Ensure that the Geo-Device is powered on and that there are no detected issues on the Geo-Services page of the Mobile App, or delete the Geo-Device from the account. If you need additional support, contact us. More

    Device Low Battery

    Indicates that the battery charge is low; the battery may be unable to recharge, is damaged, and/or needs to be replaced. More

    Panel Tamper

    Indicates that the back cover of your security panel was removed or is loose off the base. Make sure that the back cover of your security panel is attached securely. If you continue to experience this issue, contact us for support. More

    All Conditions

    (device name) Offline

    Indicates that one of your devices is not communicating. Try replacing the batteries, power cycling the device or in the case of cameras ensuring your wifi is connected and the credentials have not changed. If you need additional support, contact us. More

    Alarm (device name)

    Indicates that your system is in an alarm state that has not been dismissed and your panel has not been disarmed. A system alarm is usually triggered by a security sensor being activated while the system is armed, or a panic button or smoke/fire detector being activated. If this is a false alarm, clear this condition by disarming your system. More

    Battery absent (device name)

    Indicates that the panel battery is or was missing. To resolve the issue, verify that the panel battery is securely in place. If you need additional support, contact us. More

    Carbon monoxide alert (device name)

    Indicates that the device has detected carbon monoxide at the property; anyone inside the property is in immediate danger and should exit the premises. 

    Device is temporarily disabled (device name)

    Indicates that the device has failed multiple consecutive remote control attempts or has not successfully reported its status. To resolve this issue, manually activate or open and close the sensor. If you need additional support, contact us.

    Device Low Battery

    Indicates that the battery charge is low; the battery may be unable to recharge, is damaged, and/or needs to be replaced. More

    Dual-Path Communication Failure

    Dual-Path Communication Failure - Cellular Indicates that your security panel is not able to communicate with the network and may not trigger an alarm or signal for help in an emergency. Contact us for support. More

    Dual-Path Communication Failure - Broadband indicates that your panel is currently unable to communicate through the broadband network and is only communicating through the cellular network. Ensure that 1) your router is powered on and has an internet connection and 2) your panel has the correct Wi-Fi credentials and/or the ethernet cable is firmly connected to both your panel and router. Until resolved, your panel is without back-up communication and will stop working if you lose signal from your cellular network. More

    Fire sensor trouble (device name)

    Indicates that your smoke detector may not be properly connected or installed correctly. More

    Gas trouble (device name)

    Indicates that a gas sensor is not working properly. More

    MALFUNCTION

    MALFUNCTION (SECURITY SENSOR- contact sensor, motion sensor, smoke/CO sensor) Indicates a security sensor is having trouble communicating with the control panel.

    MALFUNCTION (Z-WAVE — thermostat, lights, door locks, garage door)Indicates a Z-Wave device (automation) is having trouble communicating with the control panel.

    Malfunction (GEO-DEVICE) indicates that this Geo-Device has not communicated with our servers in the last 24 hours, or the Geo-Device is no longer in use but has not been deleted from the account. Ensure that the Geo-Device is powered on and that there are no detected issues on the Geo-Services page of the Mobile App, or delete the Geo-Device from the account. If you need additional support, contact us. More

    Modem-Panel comm. error (device name)

    Indicates that your security panel is unable to properly communicate and may not receive signals from your devices and may not trigger an alarm or signal for help in an emergency. Contact us for support.  More

    Panel Auxiliary/Medical Panic (device name)

    Indicates that an Auxiliary/Medical panic is being reported by your system; this alarm is usually triggered through a panic button at the keypad or a medical/panic device. If this is a false alarm, clear this condition by disarming your system. If you need additional support, contact us. More

    Panel Duress (device name)

    Indicates that a duress alarm is being reported. A duress alarm happens when a duress code is used on the panel instead of a regular disarm code.  If this is a false alarm, clear this condition by disarming your system using a regular disarm code. 

    Panel Fire Panic (device name)

    Indicates that a fire panic alarm is being reported by your system; this alarm is usually triggered through the fire panic button at the keypad. If this is a false alarm, clear this condition by disarming your system. . If you need additional support, contact us More

    Panel Keypad Tamper

    Indicates that 10 invalid user code attempts were entered consecutively on your security panel. To clear this issue, contact us for support

    Panel Low Battery

    Indicates that the backup battery in your security panel is drained, which typically happens after an AC power failure. To resolve the issue, let the battery recharge. If the battery cannot recharge, it may need to be replaced. More

    Panel phone line failure (device name)

    Indicates that your security panel's attempts to dial out using the phone line were unsuccessful. The phone line built into your panel is used to trigger an alarm and signal for help in an emergency. If you do not or have never had a phone line installed on the panel, it may be a programming issue we can resolve for you remotely, contact us.

    Panel power failure (device name)

    Indicates that your security panel lost AC power. To ensure continued system functionality, your system needs to be plugged into the outlet; ensure that the panel is plugged in to an outlet and that the outlet has power and that all wire are secure and not. If you need additional support, contact us.

    Panel Police Panic (device name)

    Indicates that a police alarm is being reported by your system; this alarm is usually triggered through the police panic button at the keypad. If this is a false alarm, clear this condition by disarming your system. If you need additional support, contact us.

    Panel Tamper

    Indicates that the back cover of your security panel was removed or is loose off the base. Make sure that the back cover of your security panel is attached securely. If you continue to experience this issue, contact us for support. More

    Radio not responding (device name)

    Indicates that your security panel is not able to communicate with the network and may not trigger an alarm or signal for help in an emergency. Contact us for support. More

    Sensor bypassed (device name)

    Indicates that your system is not actively monitoring this sensor, which is being ignored and will not trigger an alarm if it's activated.

    This can happen when a contact sensor is open when your security system is armed. Resolve this issue by disarming your system, closing the contact sensor, then rearming your system.

    If you need additional support, contact us. More

    Sensor Tamper

    Tamper (Contact sensor name) indicates that the cover was removed from this contact sensor. Make sure that the cover of your contact sensor is attached securely. If this does not resolve the issue, contact us for support. More

    Tamper (Motion sensor name) indicates that the cover was removed from this motion sensor. Make sure that the cover of your motion sensor is attached securely. If this does not resolve the issue, contact us for support. More

    Tamper (Sensor name) indicates that the cover was removed from the device. Make sure that the cover of your device is attached securely. If this does not resolve the issue, contact us for support. More

    Smoke sensor must be reset (device name)

    Indicates that a system smoke sensor was activated, and the condition has not yet been cleared.

    Video Device - Not Responding (device name)

    Indicates that your video device isn't communicating and may no longer be connected. The video device may not have power, or may not be connected to the WiFi network. Reconnecting the device using the reconnection wizard. If you need additional support, contact us. More

    Video Uploads Quota Exceeded Failure

    Indicates that your monthly clip quota has been maxed out and needs to be reset More

    Wi-Fi Radio not connected to network (device name)

    Indicates that your control panel is not connected to a wireless network. To resolve this issue, verify that the panel is connected to Wi-Fi and is using the latest Wi-Fi credentials. If you need additional support, contact us. More

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