Fluent Help Center

    Two Factor Authentication

    Two Factor Authentication is a security measure for an account that requires the entry of an additional code,received as an SMS text message or email, after logging into an account with a login name and password. Alarm.com offers this for both Alarm.com logins and Partner Portal logins.

    Note: Two Factor Authentication can only be enabled for SMS text message or email, but not both at the same time.

    How Two Factor Authentication works

    When Two Factor Authentication is activated:

    1. Upon login to the Alarm.com or the Fluent app, a text message or email containing a randomly generated code issent to a specified recipient. From there, the code is necessary to log in. The following are example codes thatcan be sent:
      Text message
      Verification_code.jpg
      Email
      image.png
    2. Upon successful login to the Alarm.com, you will be prompted with a message asking if the device is a trusted device.
      • If Trust Device is selected, then the Two Factor Authentication process is not started upon login for that specific device.
      • If Skip is selected, the device remains a not trusted device and requires a code to be submitted every time someone uses the device to log into that account.
      • Note: On the Fluent app, the mobile device is automatically trusted upon initial login with Two Factor Authentication.
        Trust_Device.PNG
    To enable/disable Two Factor Authentication for a login using the Alarm.com
    1. Go to https://www.alarm.com/web/system/settings/login-information/login-setup/two-factor-authentication/overview
    2. Log in using the same username and password you use for the Fluent app.
    3. If disabling Two Factor Authentication, click Disable.
    4. If enabling Two Factor Authentication, click to select either Text Message or Email.
      If enabling Two Factor Authentication for text message
      1. Click Next.
        text_enable.PNG
      2. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code.
      3. Using the Country dropdown menu, select either USA or Canada.
      4. Using the Providerdropdown menu, select the cellular carrier of the mobile phone number.
        Web_setup.PNG
        Note:This displays the full list of Two Factor Authentication compatible cellular carriers.
      5. Click Send Code to send a verification code to the mobile number entered.
      6. In Verification Code, enter the code that is provided in a text message to the mobile number.
        Web_verify.PNG
      7. Click Verify.
      If enabling Two Factor Authentication for emailIf enabling Two Factor Authentication for email:
      1. In Send Verification Code, verify the correct email is displayed.
      2. Click Send.
        image (1).png
      3. In Verification Code, enter the code that is provided in the received email.
        email_veri.PNG
      4. Click Verify.
      5. In Device Name, enter the desired name for the current device that will be trusted.
        trust_dev.PNG
      6. Click Trust This Device.
    To enable/disable Two Factor Authentication for a login using the Fluent app
    • Log into the Fluent app.
    • Tap Menu.
    • Tap Login Information.
    • Tap Two Factor Authentication.
    • If disabling Two Factor Authentication, tap Disable and then tap Confirm.
    • If enabling Two Factor Authentication, tap to select either Text Message or Email.
      If enabling Two Factor Authentication for text message
      1. Tap Next.
        IMG_4393.jpg
      2. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code.
      3. Using the Country dropdown menu, select either USA or Canada.
      4. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number that will receive the Two Factor Authentication confirmation code.
        Note:This displays the full list of Two Factor Authentication compatible cellular carriers.
      5. Tap Send Code to send a verification code to the mobile number entered.
      6. In Verification Code, enter the code that is provided in a text message to the mobile number entered.
        2FA_Verify_Mobile.jpg
      7. Tap Verify.
      If enabling Two Factor Authentication for email
      1. In Send Verification Code, verify the correct email is displayed.
      2. Tap Send.
        File (3).jpg
      3. In Verification Code, enter the code that is provided in the received email.
      4. Tap Verify.
      5. In Device Name, enter the desired name for the current device that will be trusted.
        File (5).jpg
      6. Tap Trust This Device.

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