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    Alarm.com Outdoor Camera - Offline

    If you haven't made any changes to your internet, please try unplugging your camera, waiting 15–20 seconds, and plugging the camera back in. Once this has been done, please allow the camera 3–5 minutes to come back online. If the live feed is still not working correctly, please follow the steps below to get your camera back online.

    1. Make sure the camera is plugged into a non-switched outlet.
      power to camera
    2. Hold down the WPS button on the back of the camera for 5-7 seconds until the LED flashes white.
      WPS button
    3. On a web-enabled device, connect to the Wi-Fi network ALARM (XX:XX:XX).
      Wifi settings
      Camera wifi SSID
    4. Open a web browser (i.e. Chrome, Safari) and enter in the URL field, then hit Go.
      surfing into the camera
    5. Select a language.
      language selection
    6. Press Scan for Wi-Fi Networks, then select the applicable Wi-Fi network.
      scan for wifi
      find your SSID
      Enter Wifi credentials
    7. In the Security Key box, type in the Wi-Fi password. Hit Save, then click OK on the pop-up message.
      camera conecting
    8. Wait for the LED on the camera to turn solid green.
      solid green led

    If you still can't see the live feed from your camera after completing the previous steps, try unplugging and then plugging it back in. Wait for 5 minutes and check again. If none of these steps work, please get in touch with our support team by calling us.

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