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    Alarm.com Indoor Camera - Offline

    If you haven't made any changes to your internet, please try unplugging your camera, waiting 15–20 seconds, and plugging the camera back in. Once this has been done, please allow the camera 3–5 minutes to come back online. If the live feed is still not working correctly, please follow the steps below to get your camera back online.

    1. Make sure the camera is plugged into a non-switched outlet.
      Check power at camera
      Check power at plug
    2. Hold down the WPS button on the back of the camera for 5-7 seconds until the LED flashes white.
      WPS button and indicator light
    3. On a web-enabled device, connect to the Wi-Fi network ALARM (XX:XX:XX).
      Phone Wifi settings
      Pick the Wifi beginning with "Alarm"
    4. Open a web browser (i.e. Chrome, Safari) and enter in the URL field, then hit Go.
      phone web browser surfing to
    5. Select a language.
      Engish, Espanol, or Portuguese
    6. Press Scan for Wi-Fi Networks, then select the applicable Wi-Fi network.
      Scan for Wifi button
      Wifi networks that the camera can see.
      Set wifi password
    7. In the Security Key box, type in the Wi-Fi password. Hit Save, then click OK on the pop-up message.
      click save
      Camera connecting to your Wifi
    8. Wait for the LED on the camera to turn solid green.
      Green indicator light on camera
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