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    2GIG GC2 - Radio Not Responding

    Learn how to troubleshoot the 2GIG GC2 system when the panel's radio is not responding.

    Tools Needed: Small Phillips-head screwdriver

    1. Ensure system is disarmed
    2. Unplug transformer
      Wall plug showing wiring
      Wall plug
    3. Loosen set screw on top of panel
      panel screw
    4. Remove panel from wall by pulling on top 2 corners
    5. Hang panel from wall mount with white strap
    6. Disconnect panel battery
      battery connector
    7. Let sit for 20-30 seconds
    8. Plug panel battery back in
    9. Remount panel to wall mount
    10. Plug transformer back in
    11. Wait 2-5 minutes
    12. On the panel's Home screen, tap Security
    13. Press Menu, then Toolbox
    14. Enter the 4-digit master code
      Panel master code
    15. Press the right arrow twice
    16. Press Cell Phone Test
      Cell Phone Test
    17. Once panel shows "Successful", press OK
    18. Press Home button
    19. Tighten set screw

    If the error persists, please call our Account Specialists for further assistance.

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