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| Green Solid
|
Ready and working normally | Use the Alarm.com app or Customer Website to choose a custom color in place of default green. |
| White Solid
|
In Call mode | A call has been initiated or is occurring. |
| Blue Solid
|
Starting up | Please wait while the doorbell is booting up. |
| Blue Pulsing
|
Battery is charging | Battery may charge for ~30 minutes after installation. |
| Blue | Green Alternating Flash
|
Connected to Wi-Fi, waiting for server connection | Please wait. |
| Blue | Yellow Alternating Flash
|
Firmware update in progress | Please wait. |
| Orange Rapid Double Flash
|
No Wi-Fi connectivity | Check your Internet connection. Your Wi-Fi credentials may have changed. Enter Wi-Fi Access Point Mode (see Troubleshooting) and re-add the doorbell camera using the app. |
| Blue Rapid Double Flash
|
Power supply issue | Contact your installer.
The doorbell transformer may need to be replaced |
| No Color | Off
|
Possible power supply issue | If the LED on the Doorbell Camera is not showing any color, there may be a power issue or the LED may have been turned down in the Video Settings on the Alarm.com website. |
| Green Flashing
|
Entering Troubleshooting modes | Continue to press & hold for troubleshooting steps below. |
| Red | Green Alternating Flash
|
Wi-Fi Access Point mode | Connect to the camera’s temporary network and use the app to re-add the camera.
Push & hold ~60 sec until flashing, then release. |
| Blue Flashing
|
Power cycle | Reboots the camera.
Push & hold ~70 sec until flashing, then release. |
| Yellow Flashing
|
Factory reset | Factory resets the camera. Deletes all Wi-Fi and configuration information.
Push & hold ~80 sec until flashing, then release. |
Our award-winning customer care team is here for you.
Contact Support