Seeing a Radio Not Responding or Dual-Path Communication (cellular) error? The following steps will help resolve this.
Tools Needed: Small Phillips-head screwdriver
- Ensure system is disarmed
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- Unplug the transformer
- Loosen set screw on bottom of panel (does not come out all the way)
- Remove panel from wall by pulling on bottom 2 corners
- Hang panel from wall mount with white strap
- Disconnect panel battery
- Let sit for 20-30 seconds
- Plug battery back in, making sure wire is tucked into the panel
- Remount panel to wall mount (hook from top and swing down, then clip into place)
- Plug transformer back in
- Wait 2-5 minutes
- At the Home screen, tap System Settings
- Enter the 4-digit master code
- Scroll down to and then select Cell Radio Swap
- Press Start Radio Test
- Once panel shows "Successful", press Done, then press the back arrow
- Tighten set screw
If the issue persists, please call our Technical Support team at 855-238-4826 for further assistance.
