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    2GIG GC3 - Radio Not Responding

    May 26th, 2020

    Seeing a Radio Not Responding or Dual-Path Communication (cellular) error? The following steps will help resolve this.

    Tools Needed: Small Phillips-head screwdriver

    1. Ensure system is disarmed
    2.  Unplug the transformer
    3. Loosen set screw on bottom of panel


    4. Remove panel from wall by pulling on bottom 2 corners

    5. Hang panel from wall mount with white strap

    6. Disconnect panel battery


    7. Let sit for 20-30 seconds

    8. Plug battery back in, making sure wire is tucked into the panel

    9. Remount panel to wall mount (hook from top and swing down, then clip into place)

    10. Plug transformer back in

    11. Wait 2-5 minutes

    12. At the Home screen, tap System Settings


    13. Enter the 4-digit master code


    14. Scroll down to and then select Cell Radio Swap


    15. Press Start Radio Test 

    16. Once panel shows "Successful", press Done, then press the back arrow

    17. Tighten set screw

    If the issue persists, please call our Technical Support team at 855-238-4826 for further assistance.

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